Response from: Darren Cronian (Check me out!)

I've used them a number of times and have not had any problems. My gripe with them is how they treat consumers and their arrogance.

Response from: Karen (Check me out!)

Darren, I used Easyjet recently for the fist time and I have to say that the Easyjet cabin crew were more pleasant, helpful and smiley than I've encountered during my flights with Ryanair. That said I'm still a fan of Ryanair for their low fares and choice of destinations. I'm flying with Ryanair again to Bremen from Edinburgh next month.

Response from: Derek (Check me out!)

Hi, I have to say I agree, Ryanair get seriously bad press but I have arrived on time or more often than not early, Crew could do with smiling a bit more. Have you tried their new flight tracking service, I used it recently, great for avoiding hanging around in arrivals waiting to collect a mate.

Response from: Karen (Check me out!)

Thanks for your tip about the flight tracking service, Derek. I do sometimes wonder if Ryanair takes the mantra "any publicity is good publicity" too far and almost relishes in being famous for lack of customer service. When really they should concentrate on their great combination of low fares and good punctuality.