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by Melissa Petri on December 8, 2007
Don't you just hate it when you call airline trunk lines?! Apart from forwarding you a gazillion extension numbers, at the end, you normally end up with either a busy tone or an answering machine.
According to the Travel Mole, travel websites are among the worst for online customer service. Customer service "took an average of 58 hours to respond" . Research shows that "Despite the enormous growth in the online channel, across all sectors, our research shows that consumers are still suffering from substandard online service."
Transversal, the team that conducted the research, monitored 10 leading UK travel companies through phone, web and email.
thanks to the Travel Mole
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/105862
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Vote for Travel Websites Among The Worst in Customer Service:
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Rating: 6.50 out of 2 vote(s) cast.
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Response from:
Marc Karasu
(12/08/07 1:29pm)
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Your readers might want to try www.Measuredup.com a leading customer service review website. It's free and easy and many companies read Measuredup to keep up on what customers are saying and what they are doing.