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Don't you just hate it when you call airline trunk lines?! Apart from forwarding you a gazillion extension numbers, at the end, you normally end up with either a busy tone or an answering machine.

According to the Travel Mole, travel websites are among the worst for online customer service. Customer service "took an average of 58 hours to respond" . Research shows that "Despite the enormous growth in the online channel, across all sectors, our research shows that consumers are still suffering from substandard online service."

Transversal, the team that conducted the research, monitored 10 leading UK travel companies through phone, web and email.

thanks to the Travel Mole